How to order?
Please click the item you want to buy and add it to your shop cart, then choose the quantity you need, before paying for the order, pls make sure that all the information is correct.
How to check the status of my order?
After you place the order, we will send you an email to confirm the order, and once the item is packaged and shipped out, we will send you the tracking number to check your order.
I haven't received an order confirmation.
If you haven't received an order confirmation, one or more things may have caused it: Your order hasn't been approved and not processed – therefore you don't receive a confirmation of the purchase. Check if your order confirmation could be in the junk mail of your mailbox or check if the e-mail address you provided is correct. If you're still missing an order confirmation, you can contact our customer service.
Can I cancel or edit my order once it has been placed?
If you do not cancel your order within 30 minutes of placing it, we are unable to cancel or edit it. Our return process is quick and easy, orders can be returned within 30 days as long as they are new, unused, and in their original packaging.
Will my address and credit card information be safe?
You can be confident that your credit card and personal information will be protected when you shop online with YOUVOKE. We use Secure Sockets Layer (SSL) technology to assure the safety of your order.